terms & conditions


All prices displayed on this website are in Australian dollars.  Some orders may be subject to local Custom duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charges must be borne by you as the Customer.

exchange / refund policy

mbcollective takes great pride in delivering high quality products, however, if for any reason your order is incorrect or you believe it to be faulty, please contact us by email within (3) days of receipt of goods.  Once we authorise the exchange or refund and provide you with the return instructions you must return the goods within (7) calendar days.  Please note that original shipping charges are non-refundable.  Items must be returned in their original condition with the original packaging and tags attached.  All exchanges and /or refunds are not guaranteed and are subject to our inspection of the returned product.  Customers will be responsible for shipping and handling charges on exchanges/refunds.  We do not exchange or refund for change of mind.

Please note the following exceptions:

  • Customised bags are not eligible for return or exchange.
  • Please note sale products are not eligible for exchange or refund.

acceptance of terms, conditions and disclaimers

The mbcollective website is owned and operated by mbcollective (ABN 57 625 697 136).  Access and use of the mbcollective website is subject to terms, conditions and disclaimers.  By accessing or using this website you are agreeing to the terms, conditions and disclaimers and you are deemed to have read and understood them.  By purchasing a product or service from this website and/or by completing the registration process, you are deemed to be bound by the terms, conditions and disclaimers.

mbcollective may amend the terms, conditions and disclaimers from time to time.  Any amendments will be effective immediately upon being published on this website and will be binding on you as at that time.


All content on this website is the property of mbcollective and is protected by the Copyright Laws of Australia, which are applicable to other countries pursuant to International treaties.  All rights are reserved to mbcollective.  The material on this website may not be reproduced, copied or re-used.

Unless otherwise indicated, the copyright of our designs and the information on this website (including by not limited to test, images, graphics, logos) belongs to mbcollective.  All rights reserved.

    information security

    Your information security is important to us.  All mbcollective online purchases in our checkout are done via a secure SSL (Secure Sockets Layer) which encrypts your confidential information and transactions automatically.  We do not hold your personal credit card details and we do not pass on your personal information to any other third parties.


    We respect your private information and we will not share your details with any third party.  By placing an order with mbcollective, you give us the authority to contact you in the future with any promotional emails, exclusive sales offers or new product updates.  You are able to opt out of this correspondence at any time.

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